Privacy policy

Terms of service

Version 2026-10b. Effective 22 de octubre de 2026. In case of discrepancy, the Spanish version prevails.

These terms govern your use of tiene.app. By creating an account or using a micro app you confirm you have read and accept them. If you don't agree, don't use the service.

1. Who we are

tiene.app is a service of TIENE APP SAS, tax ID (NIT) 99999999, located at [DIRECCIÓN], CALI, Colombia. Contact: hola@tiene.app.

2. The service

We provide management micro apps for service and retail businesses. Each business gets its app on its own link (for example, yourbusiness.tiene.app), used from the browser and installable on the phone's home screen. Available features depend on the business type and plan.

3. Trial, plans and payments

  1. When you sign up you get a fourteen (14) day free trial with every feature. No payment method is required for the trial.
  2. After the trial, to keep recording information you need a paid plan (Essential or Tailored), billed monthly or yearly in advance. There are no automatic renewals: you pay each period yourself.
  3. If the trial ends or a period expires without renewal, your app switches to view-only mode: you can view, search and download your information, but not record or change data. Your data is not deleted for this reason.
  4. Payments are processed by third-party payment providers (such as Wompi or Mercado Pago). We do not store your card or bank account details.
  5. Prices are those published on tiene.app at the time of purchase. Price changes apply only to later periods.
  6. Where applicable, you may exercise your right of withdrawal within five (5) business days after purchase under article 47 of Colombian Law 1480 of 2011, by writing to hola@tiene.app.

4. Your account

You must provide accurate information, keep your password safe and tell us if you suspect unauthorized use. You are responsible for activity on your account.

5. Your customers' data

  1. The information you record about your customers, appointments, products and sales is stored on your device. You are the data controller of that information towards your customers.
  2. With cloud backup we keep a copy of that information only to return it to you. If you enable online booking, we store the name, WhatsApp number and note of people who request an appointment, only to deliver them to you. In both cases we act as data processor and use the data for no other purpose.
  3. You must have your customers' authorization before recording their data or messaging them, in accordance with applicable data protection laws.
  4. WhatsApp messages are sent by you, from your own account. WhatsApp is a third-party service governed by its own terms.

6. Custom features and artificial intelligence

When you describe your business or a specific feature, we use artificial intelligence tools to adapt your app (for example, to suggest services, products or custom fields). Review what is configured and adjust it if needed. If a request is beyond the scope of the micro apps, we will contact you to propose a consultation with a specific plan and price, which apply only if you accept them.

7. Acceptable use

You may not use tiene.app for illegal activities, mass unsolicited messaging, recording data without the data subjects' authorization, or attempting to compromise the security of the service. We may suspend accounts that break these rules.

8. Intellectual property

The software, the tiene.app brand and its designs belong to us. We grant you a personal, non-exclusive, non-transferable license while you have an account. The data you record remains yours.

9. Availability and liability

We work to keep the service available and working well, but it may have interruptions or errors. We recommend downloading backups regularly. To the extent permitted by law, we are not liable for indirect losses, lost profits or loss of data you did not back up. Nothing here limits your rights under consumer protection law.

10. Termination

You can stop using the service and ask us to delete your account at any time. Download your backup first. We may terminate accounts that breach these terms, with prior notice except in serious cases.

11. Changes

If we make important changes we will notify you by email or in the app before they take effect. Continuing to use the service after that date means you accept the new terms.

12. Governing law

These terms are governed by the laws of the Republic of Colombia. If you have a complaint, write to us first at hola@tiene.app.