Privacy policy
1. Data controller
TIENE APP SAS, tax ID (NIT) 99999999, located at [DIRECCIÓN], CALI, Colombia. Email: hola@tiene.app. Phone: [TELÉFONO].
2. Scope
This policy applies to people who sign up for tiene.app (business owners and managers), people who contact us and visitors to our site.
3. Data we process and why
| Data | Purpose |
|---|---|
| Business name, email, WhatsApp and password (stored encrypted) | Create and manage your account, give you access to your app, support you and send service notices. |
| Business type, description and requested features | Adapt your app and, if you ask, prepare a tailored consultation. |
| Plan, payments and transaction references | Manage your subscription and meet accounting and tax obligations. Card data is processed directly by the payment provider. |
| IP address and technical logs, including the country you sign up from | Security, fraud and abuse prevention, setting your currency and phone code, and running the service. |
| Cloud backup | Keep a copy of your app's information to return it to you. We act as data processor on behalf of your business. |
| Booking requests from a business's customers (name, WhatsApp and note) | Deliver them to the business that receives them. We act as data processor on behalf of that business. |
Information about your business's customers (names, phones, history, sales) is stored on your device. Your business is responsible for that data and for having its customers' authorization.
We do not request sensitive data or data about minors.
4. Who we share data with
Only with providers we need to run the service, under confidentiality and security agreements. Some are outside Colombia, so international data transfers may occur:
- Cloudflare: infrastructure, hosting and cloud backup.
- Anthropic: artificial intelligence that adapts your app. It only receives your business name and description and the features you request.
- Wompi or Mercado Pago: payment processing.
- Resend: emails to recover your password.
- Google Fonts: website fonts, which may log your IP address.
We do not sell or rent your data.
5. Your rights
You can access, update and correct your data; request proof of the authorization you gave us; be informed about how we use it; file complaints with Colombia's Superintendence of Industry and Commerce; revoke your authorization or request deletion when there is no legal or contractual duty to keep the data; and access it free of charge.
6. How to exercise your rights
- Inquiries: answered within ten (10) business days, extendable by five (5) business days with notice.
- Claims (correction, update, deletion or breach): answered within fifteen (15) business days, extendable by eight (8) business days with notice.
- Use the form below or email hola@tiene.app with your name, ID, contact details and request.
7. Security and retention
We use encrypted connections, passwords stored with secure key derivation and restricted access. We keep your data while you have an account and afterwards only as long as legal obligations require.
8. Browser storage
The app stores information in your browser's local storage so it can work offline. We do not use advertising cookies.
9. Changes
If we make important changes we will notify you before they take effect, by email or in the app.